Frequently Asked Questions
Everything you need to know about your GloFish style journey.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on your location.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How should I care for my GloFish apparel?
To maintain the vibrancy and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble dryers.
Are your materials sustainably sourced?
Yes, GloFish is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections, and we partner exclusively with fair-trade certified factories.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes, though you may still return the item once received.